General

  • How many people will your cookie cakes serve?

    Cookie Text offers a variety of cookie cake sizes to fit any occasion. Obviously, every person is different, so the serving sizes/number of people this will feed is an estimation. The information below will help you select the serving size that is right for you:

  • Is there a satisfaction guarantee?

    We pride ourselves on our quality and superior service. From online ordering to delivery, we want you to have the best possible Cookie Text experience. If you are unsatisfied for any reason, please contact us (please be sure to provide your phone number) and Jeanne (owner & founder) make everything right!

  • Why do you need my mobile number?

    We want to be able to alert you either when your Cookie Text cookie cake order is out for delivery or has been delivered via SMS text* message. Then you know to expect the call from the recipient who is so stoked you hooked them up with the best cookie cake ever! *Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.

  • Can I pick up my order?

    Sorry, no. County code prohibits allowing pick up.  

  • Can Cookie Text donate to my charity or event?

    We are a small, locally owned business, and support our community at every opportunity. We strive to produce the highest quality cookie cakes and partner with charities whose commitment to their passions matches ours. If you are a registered 501(c)(3) non-profit, and would like to discuss the ability to purchase Cookie Text cookie cakes at wholesale prices for resale at your charity event, or auction, please contact us for more information.

Ordering & Payments

  • What methods of payment are available for online orders?

    For Individuals: We accept Paypal, Discover, Visa, or MasterCard. Registered Business Accounts: Online store orders (pay with PayPal, Discover, or MasterCard) / Orders placed with our Quick Order Form will be invoiced.

  • How do I make changes to my online order?

    Please make every effort to ensure that the product type, message, delivery date, and recipient delivery address information are correct before you place your order. Once you’ve confirmed and paid for your order no changes are permitted. Because of our quick turnaround, the order will be charged to your account and delivered as ordered. Under extreme extenuating circumstances, you may be able to cancel the order if you contact us before 9am EST. the day prior to delivery. The order cannot be cancelled if Cookie Text is contacted after this deadline (9am EST. the day prior to delivery). We apologize for any inconvenience this may cause, so please verify your order prior to placing it online.

  • Why do you need my mobile number for delivery?

    We want to be able to alert you either when your Cookie Text cookie cake is out for delivery or has been delivered via SMS text* message. Then you know to expect the call from the recipient who is so stoked you hooked them up with the best cookie cake ever! *Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.

  • Can I put in a bulk order for an event?

    Yes. Single Delivery Address For Order: If all Cookie Text products will be going to be delivered to one location, place your order through our online shop. (Use product quantity selector.) Multiple Delivery Addresses For Order: If you don’t have a Business Account, but would like to order more than $500 worth of Cookie Text product, please contact us directly.

  • My order status says "On Hold," what does that mean? Will it be delivered?

    Yes! The ‘On Hold’ status is just our way of tracking things in the cookie kitchen. It simply means your order has been printed off the computer.

Delivery

  • Is there a delivery fee?

    Delivery is free of charge with your $25.00 minimum order to most of Hampton, Newport News, Yorktown, and Poquoson. Delivery fees apply to our extended delivery area. Check our Delivery Area page for our delivery calculator, and to read more information on our delivery service.

  • Do you have an Inclement Weather Policy?

    Cookie Text, LLC will determine whether it is safe for our drivers to make deliveries.

    If we can not make a delivery due to weather, we will contact the sender by email or SMS text*, and deliver the next safe delivery day. We follow Yorktown Public Schools full-day closing schedule; however, all Peninsula school divisions are considered in making decisions regarding the safety of deliveries. Thank you! Check our Delivery Area page for our delivery calculator, and to read more information on our delivery service. *Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.

  • Do you deliver on national holidays?

    Holiday Schedule

    There will be no delivery service on the holidays listed below. If the holiday falls on a Sunday, there will be no delivery the following Monday.

    • New Year’s Eve & New Year’s Day
    • Memorial Day
    • Independence Day / 4th of July
    • Labor Day
    • Thanksgiving Day, & the day after
    • Christmas Eve & Christmas Day
  • How late can I order for next day delivery?

    Order online for next day delivery*

    Sunday-Thursday: order online by 9pm EST.  for Monday-Friday delivery Friday: order online by Noon/12pm EST. for Saturday delivery Saturday: Next day delivery not available. Sorry, we are a family run business and don’t make deliveries on Sunday. *CookieText® cookie cake online orders are able to be delivered the very next day. Please note: custom CookiePic® cookie cakes may need additional time depending on the complexity of the supplied artwork. Next day delivery costs the same as placing your order a week before. If we get super-busy, or there is inclement weather, we may stop taking orders earlier so we make sure each Cookie Text cookie cake is up to our quality standards.

  • Do you deliver on the weekends?

    Saturday weekend delivery is available when there is a special occasion Sunday or during Holiday and Graduation seasons. Cut off for Saturday deliveries is typically NOON the day before. Sorry, we are a family run business and don’t make deliveries on Sunday. As a Mom-owned and operated business, family remains our top priority. We occasionally will  have to close to weekend deliveries. Should you need an item for one of those weekends, we can assure you if you accept delivery on Friday, it will still be perfectly delicious for the weekend!

  • What happens if no one is home/available when you deliver?

    We deliver on the day you request, and will notify you (the sender) by SMS text* message once your cookie cake has been delivered. You can contact the recipient directly to let them be on the lookout for their “edible tweet”, or let it be a surprise… For Residential Delivery: If delivery address is a residence, we will leave your cookie cake on the door step in a weather-proof bag. (We make accommodations for extreme temperature.) For Business Delivery: If delivery address is a business, we will leave your cookie cake with the front desk, a receptionist, or co-worker (if front desk isn’t available). It is at the staff’s discretion when the staff member/recipient is notified of the delivery. For School Delivery: If delivery address is a school (other then a college), we will leave your cookie cake at the Main Office of that institution. It is at the staff’s discretion when the student/staff member is notified of the delivery. For College Delivery: If delivery address is a college, we will abide by that institutions mail/delivery regulations.

    • William & Mary – cookie cakes are delivered to the mailroom and students are notified by Cookie Text via SMS text message (we will ask for students mobile number at checkout), and notified by the mailroom as well. For W&M deliveries require student’s CSU#.
    • Christopher Newport University – cookie cakes are delivered to the mailroom and students are notified by Cookie Text via SMS text message (we will ask for students mobile number at checkout), and and notified by the mailroom as well. For CNU deliveries, please include the student’s Box#.
    • Old Dominion University – deliveries will be made directly to the front desk of the dorms. For ODU deliveries require student’s Room#.

      For Hospital/Care Facilities Delivery: If your delivery address is a Hospital or Care Facility, we will leave your cookie cake at the closest destination to the patient/recipient allowed by that institution. (Front desk, nurse’s station, or patient room, etc.) It is at the staff’s discretion when the patient/recipient is notified of the delivery. *Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.

  • I've selected CookieBites for shipping. How soon can they arrive?

    We have had great luck with shipping via USPS Priority Mail. It typically takes 2-3 days for your item to arrive. Upon check out, select the date which you would like the item to leave our kitchen, allowing time for shipping. Err on the side of additional time, no one ever complained about getting something a day early!

  • Do you ship your products?

    We do currently offer shipping for our CookieBites within the continental U.S. These bite-sized pieces of CookieText CookieCake include frosting and your special message. Delivery is via USPS priority mail and typically takes 2-3 days. You can find this shippable product here.

  • Do you deliver to colleges?

    For college deliveries we will require the student’s mobile phone number (see below), as well as a CSU#/Room #/Box # (depending on school. For College Delivery: If delivery address is a college, we will abide by that institutions mail/delivery regulations.

    • William & Mary – cookie cakes are delivered to the mailroom and students are notified by Cookie Text via SMS text message (we will ask for students mobile number at checkout), and notified by the mailroom as well. For W&M deliveries require student’s CSU#.
    • Christopher Newport University – cookie cakes are delivered to the mailroom and students are notified by Cookie Text via SMS text message (we will ask for students mobile number at checkout), and and notified by the mailroom as well. For CNU deliveries, please include the student’s Box#.
    • Old Dominion University – deliveries will be made directly to the front desk of the dorms. For ODU deliveries require student’s Room#.
    • Hampton University – deliveries will be made directly to the dorms. For Hampton deliveries require student’s Room# and cell phone #.

      *Message and data rates may apply. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. If you have an unlimited text messaging plan, then you don’t have to worry. If you don’t have an unlimited plan, then it will charge you whatever each text message is for your wireless provider.

  • I'm getting an error message when I try to check out - why?

    “We do not currently offer delivery or shipping to this zipcode. Please email us to discuss possible options.” The most common reason for this error message is that you may be trying to select an area for delivery that we don’t currently offer service. Check Delivery Area Address! Go to the Delivery Area Page, type in the delivery zip code to see if we deliver to the address.

  • My delivery is in your zone on the map, but it says you don't deliver there?

    Delivery zones are organized by zip code. We have done our best to match our map to the actual zip code boundaries. We apologized if we slipped — the most accurate way to determine if we deliver to an area is by zip code. Check Delivery Area Address! Go to the Delivery Area Page, type in the delivery zip code to see if we deliver to the address.

  • Do you ever deliver out of area?

    We will deliver out of zone for large/bulk orders and occasionally for orders that are on the edge of zones. For both inquires please contact us with the complete street address you are inquiring about.

Messages

  • How long can my custom CookieText® message be?

    CookieText®: 60 characters (including spaces) CookiePic®: 30 characters (including spaces) Emoti-Cookie® Text: 15 characters (including spaces) Emoti-Cookie® Pic: 5 characters (including spaces) CookieBitesTM: 15 characters* (including spaces) – *message on bag

  • Why can’t I fit my special message on my cookie cake?

    There are set maximum character lengths for the message on each cookie cake size. The website will not let you enter a message longer than the maximum length permitted. Please adjust your message until it fits.

  • Can I choose the icing flavor for my cookie cake?

    Cookie Text cookie cakes are carefully paired with icing flavors for optimum deliciousness…

    • Brownie cookie cake (vanilla buttercream icing with cocoa buttercream text)
    • Chocolate Chip (vanilla buttercream icing with cocoa buttercream text)
    • Oatmeal Chocolate Chip (cream cheese icing with cocoa buttercream text)
    • Oatmeal Raisin (cream cheese icing with cocoa buttercream text)
    • Peanut Butter (cocoa buttercream icing with vanilla buttercream text)
    • Sugar Cookie (vanilla buttercream icing with cocoa buttercream text)
  • Will you write anything on a Cookie Text cookie cake?

    We appreciate quirky messages, odd humor, and even inside jokes. We may contact you if we feel like a message isn’t in the spirit of Cookie Text, so…most anything, but not everything.

  • My message did not match what I wrote, how come?

    If the message you requested is inappropriate and we were not able to contact you prior to delivery, our editors may take liberties with your text. If there is a concern about your message, please contact us prior to purchase to discuss options and edits. We will make every possible effort to make sure your special message reflects your wishes…within reason.

Decoration

  • Do you sell candles to go on my cake?

    Each cookie cake product includes the option to “ADD CANDLES” — select a single 24 pack of candles, or multiple packs to be delivered along with your cookie cake.

  • What sprinkle colors do you have?

    We have a wide range of sprinkle colors: rainbow assortment, basic colors, and even special “themed sprinkles”. Sprinkle choices will be available as a dropdown menu selection on all cookie cakes.

  • How many sprinkle choices can I put on my cookie cake?

    Each delicious Cookie Text cookie cake includes the option for two (2) sprinkle colors AND one (1) themed sprinkle per cookie cake. You can choose 3 different ones, or none at all, it’s up to you.

  • How many sprinkle choices can I get with a Party Pack?

    Each delicious Cookie Text cookie cake includes the option for two (2) sprinkle colors AND one (1) themed sprinkle per cookie cake. Additional sprinkles (individual 1 oz. containers) will be added based on number of blank Emoti-Cookies®…additional sprinkle containers will be the same colors, or in a complimentary color scheme depending on total order size.

  • Do I have to pick 3 sprinkles for my cookie cake?

    Nope! You can choose 3 different ones, or none at all, it’s up to you. Sprinkle color is *required, so just select “No Sprinkles” or pick your favorite colors.

  • Is there an extra charge for sprinkles?

    Nope! We decided that sprinkles are so fun, they really should be free… so sprinkles can be added to any cookie cake order at no extra charge.

  • Can I choose my icing colors?

    Not on the CookieText® — The best way to add some color to your CookieText® is by choosing from our wide variety of sprinkles. If you would like specific icing colors, then you’ll want to order the CookiePic®. For CookiePic® images, colors are unlimited on the image but the frosting edges will be white or chocolate depending on cookie flavor.

  • Can I add a picture to my CookieText®?

    CookieText are just for your special message. If you would like to add an image to your special message, then you will want to order a CookiePic. FOR PIC AND TEXT: select CookiePic® cookie cake. CookiePic® images will be created with 1-3 icing colors. FOR TEXT ONLY: select CookieText® cookie cake.

Ingredients & Nutrition

  • What ingredients are in your Cookie Text cookie cakes?

    That’s top secret! (Concerned about Allergens? See FAQ below.) We use a variety of premium ingredients in our cookie cakes, including whole milk, creamy fresh butter, whole eggs, real sugar, chocolate chips, cocoa, fresh peanut butter and other secret ingredients. Currently, we do not have any other nutritional information available for review.

  • I have food allergies...Do you make anything that is wheat/dairy/nut free?

    IMPORTANT! Many of our products contain or may come into contact with common allergens.

    CONTAINS: wheat / dairy & milk products / eggs / nuts CONTACT: This product is baked in a shared facility that may use soy / peanut / seeds. We use the finest dairy, flour and nut products. We recommend not consuming any of our products if you have these food allergies.

  • Do you have gluten-free, sugar-free, or dairy-free cookie cakes?

    We currently offer a Gluten-friendly Chocolate chip CookieText™. This item is made with gluten-free ingredients, but is prepared in the same kitchen using the same equipment as all of our other products. Currently all of our Cookie Text cookie cakes contain sugar and dairy.

  • Should I refrigerate my Cookie Text cookie cake?

    No, that will dry them out. We specialize in old-fashioned baked goods, made from scratch and baked in small batches throughout the day, using only the finest ingredients. Our product is made without preservatives and should be enjoyed on the day received. If you plan on storing your cookie cake overnight, seal your cookie cake in a resealable plastic bag. For longer storage place sealed cookie cake in your freezer. When you are ready to enjoy your cookie cake, just allow it to thaw at room temperature.

Business Accounts

  • Do you offer business accounts?

    Yes! Everything you need is available on our Sign in/Register page. Existing customers (logged in): Use the “Upgrade to Business Account” button under Customer Membership Information section. Fill in business name, type and Employer Identification Number (EIN). New customers: can register a Business Account by supplying business name, type and Employer Identification Number (EIN) As a small business, Cookie Text respects how much hard work it takes to promote a product or service. We love to collaborate with other local businesses to promote, grow, or share your special message.

  • Why would I want to set up a business account?

    Business Accounts can place orders through our online store for orders going to a single delivery address (like events at the office or charity auction). For orders going to multiple addresses, or volume orders, business customers have access to our Quick Order Form. With one simple spreadsheet, business accounts can schedule corporate gift giving to welcome new clients, thank existing clients for referrals, or just keep your business in front of potential clients.

  • How can my business send the same cookie cake to multiple recipients?

    Use the Quick Order Form to place orders for multiple products going to multiple addresses at one time. Orders can be easily uploaded, and arrangements will be made to meet your delivery date range (next day is not guaranteed on bulk orders), and arrange payment.

  • Can you set up a payment plan, or net terms for payments?

    For Business Accounts and uploaded Quick Order spreadsheets, Cookie Text will invoice your business by email, and payment is due and payable upon receipt. Payment must be received at least 72 hours before the delivery date range begins. This will allow us an opportunity to go look over your order, ask questions if needed, give you the best possible pricing, and plan for necessary staffing and delivery.

  • How much notice do you need for a bulk order?

    Orders over $250 require a minimum of 72 hours notice. For business accounts and bulk orders, we will invoice your business by email, and payment is due and payable upon receipt. Payment must be received at least 72 hours before the delivery date range begins.

  • Do you offer bulk order/volume discounts?

    We believe our Cookie Text cookie cake products are priced as fairly as possible, and represent both our dedication to high quality and service. When possible we are willing to combine shipping costs for cookie cakes going to our extended delivery area.

  • How can my business bulk order cookie cakes going to ONE delivery address?

    Single Delivery Address For Order:  If all Cookie Text products will be going to one location, place your order through our online shop.

  • Where can I download the bulk order form spreadsheet?